Last updated February 06, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full or partial refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within twenty four  (24) hours of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Partial refunds may apply for Perishable items like Flowers.

RETURN PROCESS

To return an item, please email customer service at hello@trulymegiftery.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Truly Me Giftery

Attn: Returns

RMA #

85 Hagley Park Road

Unit 50

Kingston, 00000

Jamaica

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note:

Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(876) 416-4158

hello@trulymegiftery.com

Customer Service Contact Information ( Phone and email)

Phone: 416-4158

hello@trulymegiftery.com